At Minitech IT Solutions, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer refunds subject to the terms outlined in this policy.
Eligible Products/Services
Refunds may be considered for both physical items (such as hardware devices) and digital products (such as software subscriptions or licenses) purchased directly from Minitech IT Solutions. Services, including but not limited to consultations, installations, and technical support, may also be refundable based on the applicable service agreement or terms.
Refund Request Timeframe
To qualify for a refund, you must submit your refund request within 30 days of the purchase date. Requests made after this period may not be eligible for a refund.
How to Request a Refund
To initiate a refund request, please reach out to our customer support team at info@minitechitsolutions.com. Be sure to provide your order number, product or service details, and the reason for your request. We may require additional information to process your refund.
Refund Evaluation and Approval
All refund requests will be reviewed individually. We reserve the right to approve or decline requests based on our evaluation. If your refund request is approved, we will notify you via email and proceed with the refund process.
Refund Processing
Refunds will be issued to the original payment method used during the purchase, unless otherwise agreed. Please note that the time required for the refund to appear in your account may vary (typically 5-7 business days), depending on your payment provider.
Non-Refundable Products/Services
The following items or services are generally non-refundable:
- Downloadable software or digital products that have been accessed, activated, or used.
- Services that have already been fully rendered or completed.
- Products that have been damaged or altered by the customer.
- Products or services purchased from third-party vendors or external websites linked from Minitech IT Solutions. For these, please refer to the refund policy of the respective seller or platform.
Amendments to the Refund Policy
Minitech IT Solutions reserves the right to update or modify this refund policy at any time without prior notice. Any changes will take effect immediately upon posting on the Website. It is your responsibility to regularly review this policy for any updates.
Contact Us
If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at info@minitechitsolutions.com. We are here to assist you and resolve any concerns you may have.